As a proven communications leader, I work with my clients to find unique ways to talk to their key audiences: customers, employees, and communities. Over the past decade, I’ve worked on a variety of high-profile and significant projects. My areas of specialty include: Communication planning and material development Internal communications campaigns including change management support…
These three little questions are the heart of effective communication
I’ve always loved reading. I can’t remember going to the library and not being overwhelmed and excited by everything that it contained. All those stories! All that knowledge! I was never one to swoon over designer shoes, but give me something to think about and you’ll need to hold me back. I’ve read and enjoyed hundreds of…
A number of years ago, I attended the IABC conference in Hong Kong. Before I went, I had never heard of Sir Robert Swan, OBE but he was the first person to reach both the South and North Poles on foot. I think the best keynotes give you a good story and good ideas. They…
I’ve spent much of my career asking and answering the question: Who is responsible for employee engagement? Good CEOs, Presidents and Managers usually say engagement is squarely their responsibility. Then Human Resources (or Talent Management or the People Department) usually sits at the table and says they are responsible for the execution of Engagement strategies…
As I stood in line and listened to a customer and manager discuss a recent problem, I considered the importance of customer service. I always forget that I have a bit of an odd resume in terms of serving customers. I got my first job (where I paid taxes) when I was 14. It was…
