Whenever a company is going through change or a hard time, I always advise everyone that, “Communications should look at everything before it is shared publicly.” I get eye rolls and sniffs. I suspect people think that I’m being nosy and want control. But really, my goal is to support you and your message. Your…
Working with small businesses is always interesting. Small businesspeople are generally enthusiastic, passionate about their work, and often have no idea how communications can help. It takes a lot of work to get to figuring out what they need. I can have a logo designed for them, but I don’t design logos. I can help…
As I stood in line and listened to a customer and manager discuss a recent problem, I considered the importance of customer service. I always forget that I have a bit of an odd resume in terms of serving customers. I got my first job (where I paid taxes) when I was 14. It was…
